I have been a subscriber to the Smart Limits. I have a teenage son, who uses allot of data. He makes less than 10 phone calls a month. ALL of his usage is from text messages (which we have unlimited) and data.
I pay $30 a month for 3GB of data - thats already expesnive compared to world averages.
In the past, I was able to set a cutoff limit for his data at 3GB. Once he reaches that he cant use data for the rest of the month.
ATT has removed the feature that worked and repalced it with something that DOES NOT ADDRESS OUR NEED. All I can do now is shut down data alltogether. I can not set a limit at which point phone will be automatically shut off from data/
ATT - do you even consider your customers before you remove and roll out features? Why Am i paying $4.99 for this service? When I have to be the one to login and shut off data? WHAT AM I PAYING the service fee for?
Now I get charged $10 for very 1GB automatically and cant remove that "Feature". My only option was to turn off data via Smart Limit - some feature, i have to catch when the data is going over on my sons phone and then turn it off. So this happens after I get charged additiona $10... Thanks allot.
Please bring back the feature that worked where we coudl actually set Data Limit BEFORE it gets reached.