Resendetra wrote:The 20GB for the price of 10GB retention deal was pulled on the 23rd of October. It was a secret deal for people that were actually serious about canceling. It went viral and everyone and their mother was calling in to get it, I was one of them (and I got it). They decided to pull the plug on said secret deal, because too many people were calling in, even if they weren't serious about canceling. The higher ups realized that the deal went out all over the internet, and they were the ones that made it so the retention department couldn't use the code they used to originally give it to people, they disabled it. The ones that have it now, have it for good, unless they decide to change their plans at some point.
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I'm glad you were able to call and tell a story and get this.
I have just talked to a higher up at At&t and the answer is the same, No
I do not feel valued and honestly tired of the whole thing.
I'm done with this and will now decide if At&t should have my business anymore or switch
no matter how you try to tell me about the problems with other services understand that At&t has problems too.
GoodBye and Good luck