katemh wrote:Hello -
We did take the phone to an AT&T store - they said I needed to call customer support to find out why my husband wasn't able to access data from his phone. That's who I called yesterday. They told me that they took the data blocker off of his phone and he still isn't able to access data.
Then we visited the Microsoft store to ask them if we had the data turned on correctly since this is a new phone we just bought from them a couple weeks ago. They said it's on, and that we need to contact AT&T to find out why it's not working. They suggested we power on and off, and we did - still not working. Aaargh!
I guess we'll go to the AT&T store one more time. If we don't have any success, I will look into buying out of our contract and starting with a different provider.
I'm guessing that the AT&T store you went to was an authorized retailer, not a corporate store. I don't believe a corporate store would have instructed you to call customer support, they would have been able to take care of the issue themselves. Please make sure you take it to a corporate store if at all possible.