Hi there @premai
I’d be happy to help! You may have a purchase blocker present on your line. To remove a purchase blocker:
- Select myAT&T at the top of the page. If prompted, log in. Don't have a myAT&T login? Register today!
- Hover over Wireless at the top of the page, and then select View my Plans and Features.
- Your current wireless plan, devices, and additional features will be displayed. To manage your additional features, select the Manage link for the device you want to manage.
- Current features for the selected device will be listed under Manage My Current Features. Do any of the following:
- To turn Purchase Blocker on, under the Get More Features section, select Purchase Blocker to view options and more details.
- To turn Purchase Blocker off, under Manage My Current Features, select Purchase Blocker, and then select Remove This Feature.
I hope this helps!
Charise