palover wrote:I'm getting these same exact 'alerts' and I use T Mobile, so I doubt it has anything to do with ATT.
Are you using the HTC on T Mobile? Or do you have a different brand of phone?
I've been getting these alerts since November, and have been trying to get a resolution with AT&T since February, and I keep getting the run around. Every new support agent has the exact same questions for me, which means they're not reading any of my previous feedback, they're just reading from a computer screen script. Then 2 days after my call, I get a text stating the issue is resolved, only to have it happen all over again. After 11 years with AT&T, I'm jumping ship and going with Verizon. Looking forward to the day I can have my phone volume turned on, and not having to hide my phone in the sock drawer at night so that I'm not woken up by the vibrating at 3:00 a.m... and 3:06 a.m... and 3:07 a.m... and 4:15 a.m... and 5:20 a.m...
Goodbye, AT&T! I hope you can one day learn to listen to your customers. I know you're already quite busy counting cash all day, but as people begin to share their experiences of your customer support (or lack thereof) with friends and family, don't be surprised to find yourself standing there wondering why everyone is leaving you.