Just had to weigh in. I am new to this whole third party subscription business. Just emailed AT&T (which had to happen thru this Community Forum site because email is not offered thru their other sites) and told them I believe our phones should come blocked from third party purchases. WE can decide if we want something so bad we have to un-block. Not the other way around.
Had this not happened, I don't think I would have known about such blocking. In fact, I don't believe I would have known about third parties having access to MY BILL had my daughter not asked what "Snap for Mobile" was. This was an app she had no knowledge of downloading and had never used (verified by folks at Snap for Mobile). (BTW, Snap for Mobile is an app, available through AT&T (apparently) that will allow users to post pictures to their facebook, twitter, etc with "just one click". Cost? A mere $9.99 (!) per month ON YOUR AT&T BILL!!!) Who in their right minds would pay that much--or anything--for that?!
Yes, customer beware. BUT, I remain convinced that AT&T and other providers are fully aware of the practices and tactics of these third parties and that they CHOOSE to let things remain as they are because they (AT&T and others) are PROFITING from customer ignorance.
If customer service is TRUELY a priority, then PUT THIRD PARTY PURCHASE BLOCKING ON EVERY ACCOUNT and let customers know it can be removed should they want to purchase something.
