So, I feel as a long time customer, from being Cingular to AT&T, my story needs to be shared, take time to read my issue from the beginning post, so much wasted time for me as a customer, between phone calls, drives in the car out of town, and of course their chat sessions. It will be a huge relief to finally be done with this company, I will be so happy to not pay them another dime, and I will gladly move on to another provider!
I've received numerous emails, this is being the latest, telling me I can not get an iPhone in exchange, ok that's fine, but I did find a phone to my liking, they don't have that, the only ones I was offered, are not acceptable to me, I'm not going to get something I don't want, I was told I my options are pretty much anything. Below is the email I received, after that you will find mine:
</br>Hi, Kelly
The options are pretty much wide open, except the iPhone. And that's because of our contract with Apple, we don't do any warranty replacements for their product. If the phone needs to be replaced, then Apple does it through their system. They're very proprietary that way. But after that, we can do just about anything.
I have dedicated time for call backs between 12 and 1 pm central time and 6 and 7 pm. If that's not a good time for you, I can clear some time throughout the day or arrange for someone to call you tomorrow. (I'm off Tuesdays and Wednesdays).
Let me know what works for you!
~Joe G, social media manager
THIS IS MY LAST EMAIL & now time to rid of AT&T for good:
So, after checking out my options on what you said is available for me, I do see any that I like. Was under the impression you could get me anything other than the iPhone, I want the HTC One, you don't have it, and like I said nothing else appeals to me.
Talked it over with my husband briefly, after all the trouble we've been through recently, wasting 5 hours on Saturday at AT&T cooperate store, they weren't willing to do anything either to make me as a long time customer happy & stay with them, I will be back with Verizon.
Comes down to I was told I can get any replacement I wanted, minus the iPhone, I chose what I wanted, and you were unable to deliver, that's not customer satisfaction.
There will be no need to call me back, my husband & I will be returning this phone, canceling service, early termination fee will not be paid, I've got documents backing up our case, and we are more than willing to take this case higher if needed.
Have a nice day.
I've received numerous emails, this is being the latest, telling me I can not get an iPhone in exchange, ok that's fine, but I did find a phone to my liking, they don't have that, the only ones I was offered, are not acceptable to me, I'm not going to get something I don't want, I was told I my options are pretty much anything. Below is the email I received, after that you will find mine:
</br>Hi, Kelly
The options are pretty much wide open, except the iPhone. And that's because of our contract with Apple, we don't do any warranty replacements for their product. If the phone needs to be replaced, then Apple does it through their system. They're very proprietary that way. But after that, we can do just about anything.
I have dedicated time for call backs between 12 and 1 pm central time and 6 and 7 pm. If that's not a good time for you, I can clear some time throughout the day or arrange for someone to call you tomorrow. (I'm off Tuesdays and Wednesdays).
Let me know what works for you!
~Joe G, social media manager
THIS IS MY LAST EMAIL & now time to rid of AT&T for good:
So, after checking out my options on what you said is available for me, I do see any that I like. Was under the impression you could get me anything other than the iPhone, I want the HTC One, you don't have it, and like I said nothing else appeals to me.
Talked it over with my husband briefly, after all the trouble we've been through recently, wasting 5 hours on Saturday at AT&T cooperate store, they weren't willing to do anything either to make me as a long time customer happy & stay with them, I will be back with Verizon.
Comes down to I was told I can get any replacement I wanted, minus the iPhone, I chose what I wanted, and you were unable to deliver, that's not customer satisfaction.
There will be no need to call me back, my husband & I will be returning this phone, canceling service, early termination fee will not be paid, I've got documents backing up our case, and we are more than willing to take this case higher if needed.
Have a nice day.