Before I turned off his cellular data altogether, my son's new iPhone 5s running iOS7 was using 1 gigabyte of data per day while sitting at home connected to WiFi. His previous iPhone 4s had no such problem. And yes, he spends hours listening to SoundCloud and watching YouTube, but he's connected to WiFi while doing it!!! I've called AT&T and Apple, been given all the lame excuses, and been talked down to like I know nothing. ("The data was used, so you must pay for it.") I've been an IT professional for over 20 years and have provisioned iPhones for users in two different corporate environments. This is the 14th iPhone I've purchased from AT&T. This absolutely is not right.
After three straight months of $400 phone bills, I've turned off all cellular data on his phone. When we're out, he connects via the hotspot on my Galaxy S4 (where his activities consume only a fraction of the data the same activities on the iPhone 5s' data plan consume).
Something is terribly wrong -- both AT&T and Apple know it and are covering it up. There are THOUSANDS of people experiencing this problem. Just look at the counts on this topic in this forum alone: Over 14,000 people have read this thread. I'm fed up with AT&T'S denials, lack of accountability and willingness to sit back and collect what is surely millions of dollars in overage fees from consumers who have no recourse.
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