The same thing happened to me. I went to an authorized AT&T store to make sure I could talk to a live person so I could make sure they grandfathered me again. The associate I got had never heard of "grandfathering" and swore there was no such thing. I swore there was. They made a note in my account file about it and I left with the assurance I still had it. In a few months I got the message I has gone over my limit and that was the first I knew the associate had dismissed my request. Exasperated, I spent ages and ages on the phone to AT&T trying to make my case. Finally someone noticed that it was notated on my file that I requested to be grandfathered. They wrote up a case to be presented to some committee who would consider reinstating my unlimited data plan. After weeks of waiting I finally received acknowledgment that I got my plan back. It left a very bad taste in my mouth for AT&T.
Hopefully, this time it will go more smoothly.
Sent from my iPhone
Hopefully, this time it will go more smoothly.
Sent from my iPhone