I have the same complaint. I have turned the mobile data off and so has my daughter. We are connected to our home wifi, yet AT&T is consistently charging us for data usage. Even if we have the data usage turned on, it still reflects that we are connected to our home wifi. AT&T customer service said we need to block updates from happening. But I am confused as to why it matters if we are connected to our home wifi. I have seen other users post the same problem. It seems to be happening in particular with iphones. My samsung s3 is not seeming to use up data like my daughter's iphone. As a consumer it seems that there are so many settings we have to adjust within our phone to be able to not get over-charged. One would think if when you check your wifi and it reflects we are connected to our home wifi that AT&T should not be charging us for data usage. When I asked if AT&T would refund do to them overcharging us they would not and blamed the wifi problem on my internet service provider. In January I will be switching over to Verizon.
↧