Yup, me too. I have called Technicial Support and provided them the message exact as it was shown and start doing all this pinging and steps to see what the problem is and was a total waste of time. They dont know they are talking about nor doing, and cant find a suitable solution to this problem. I am going to do some research to see if other carriers experience the same issue. If not, I am switching over.
I dont pay the amount I do monthly to get spotty and incomplete service. Neither should you.