Re: cannot get internet service data or txt
Hi there I’m sorry to hear you are unable to use your services! I’d be happy to help! Can you please send me a private message by Clicking Here and include the following information? Full nameEmail...
View ArticleRe: Unable to text one of my contacts
Hi there I’d be happy to help with this messaging issue! This is a known issue which arose recently and has been resolved in our network. Some customers are reporting the issue to continue due to the...
View ArticleRe: data sense compression
Hi there I’d be happy to help with your Data Sense usage! Are you attempting to use the default browser on the device, or another installed browser? Also, is “Not Supported” the full error message you...
View ArticleRe: My phone is being slow
Hi there I’d be happy to help with your data usage! This sounds like there may be a device restriction in place. Can you please let us know what make/model device you are using? If you check in...
View ArticleRe: Text Delivery Report
I figured that out. But I think it's crazy that verizon has that option butwe don't
View ArticleRe: Unable to text one of my contacts
Unfortunately the instructions did not work. I've called tech support and submitted a ticket.
View ArticleRe: How to use data when not using wi-fi
That only counts if she is on the same network.
View ArticleHelp
I used to have an iphone but now have an android. I am having problems getting texts from people who have iphones. Any help is appreciated
View ArticleGrandfathered Unlimited Data being discontinued?
We were in an att store over the weekend and trying to decide if I should upgrade my phone, and the customer service rep told my husband that later this year even those who were Grandfathered in with...
View ArticleRe: Grandfathered Unlimited Data being discontinued?
I have not heard that. I could be the rep didnt understand what they were told. I know contracts are going to be a thing of the past on all carriers. You just pay full price for the phone or use...
View ArticleRe: Grandfathered Unlimited Data being discontinued?
Thank you. I sure hope it's not the case. I can't imagine paying full price for a phone though. We just wouldn't do it, we would either use old phones or do without. They've just gotten so expensive,...
View ArticleRe: Grandfathered Unlimited Data being discontinued?
For most people, unless you use a great amount of data, the new plans are a little cheaper, especially if you don't get a new phone every time one comes out. None of the cell providers are subsidizing...
View ArticleRe: no service
Hello! @ccg19886906 Thanks for posting your service concerns. I’m sorry to hear you’ve had issues with it. We’ll be happy to reach out to you and get that resolved. Please send me a private message by...
View ArticleRe: One of my friends is not recieving my texts but I get hers
Hey I’d be happy to help with this messaging issue! May I ask what model devices you are both using? Also, are the texts being sent via standard SMS or via a third party service such as iMessage or...
View ArticleRe: Text Message Dialogue
Hi Our National Compliance Center has no way to retrieve SMS records, either with or without a subpoena or court order. SMS content is not retained in the normal course of business. Once an SMS...
View ArticleRe: Grandfathered Unlimited Data being discontinued?
Hey I can confirm that at this time, we have no plans to remove the Unlimited Data plan from those who are grandfathered in. You would be able to keep your plan unless you voluntarily wish to change...
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