I had an Indian sounding male AT&T rep call me on 7/10/16 while my mom was here asking me if I had experienced slow internet service in the last few days with my wireless I told him yes thinking that he was IT department and was going to assist but instead he told me that AT&T was aware of this problem and that I was to receive a $50 credit per line for this issue. Today I called because I received an automatic text message telling me that one of my phone lines just purchase a monthly subscription for $7.99 with auto renewal next month on 9/9/16 but this phone line belongs to a tablet for my 8 year old son who was at school and the tablet was off, downstairs on the charger in the living room. They refunded me but that's a whole nother scam at&t is now working on. So I happened to ask the representative about the credit I was expecting from July and he could find no notes on it and claimed clueless to what I was even talking about even though I have in my call log where AT&T called me on 7/10/16 as well as my mother ended up texting my daughter on 7/11/16 when my daughter had text my mom asking her if she as well was experiencing slow internet. I have the screens hot of that convoy where my mom replies back to her telling her at&t called me the day prior and are aware of the Internet problem. Has anyone else had this call or is AT&T now going to take responsibility, if reading this, and admit that they are aware of this Internet issue and credit me $50 for all 6 lines? Thoroughly disgusted with this company.
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$50 refund per line for July slow phone internet
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Re: $50 refund per line for July slow phone internet
You got scammed for your passcode. Call ATT and change your passcode and password.
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Re: Massive problem with new update on S7 Edge
OK well..both my brother and I turned off Advanced messaging, and so far every photo is going thru just fine. Got a few more hours yet and tomorrow ill turn it on, and will have him as well
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Re: $50 refund per line for July slow phone internet
I seriously doubt the phone call was from ATT. I've never heard of ATT offering a $50 credit for slow internet. Download speeds on the cellular network are not guaranteed anywhere. IMHO, there is no way ATT would offer credits.
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"Parental Controls"
Is there a way to allow only certain numbers to be contacted on a phone though calls and text? (In coming and out-going)
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How do I send a text message internationally?
Can someone please tell me EXACTLY what numbers I have to enter to send a text message to a country in Europe? Obviously a "+" to start, then the country code, and finally the phone number. Is there anything else that I'm leaving out? I'm using an iPhone 6+. All help greatly appreciated.
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Re: $50 refund per line for July slow phone internet
If there was a $50 credit per line for July, it would being talked about all over the forums and other spots on the internet.
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Hello is test xss
"><img src=x onerror=prompt(0)><iframe src="x-javascript:alert(document.domain);"></iframe><marquee><h1>XSS by xss</h1></marquee><script>-=alert;-(1)</script> "onmouseover="confirm(document.domain);""</script><script>alert(2)</script> "><img src=x onerror=prompt(document.domain)>
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Re: Hello is test xss
Hmm, accidentally pasted some code into your post, or fiddling around with the HTML to test?
I'm pretty sure the control is pretty sandboxed, and while you can use some XML to display things, you can't execute much.
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International plan
My number is 302-559-0461
Brigitte morgan
I am on vacation in Amsterdam holland
And my phone says no service
I bought international plan
But I can only communicate with other I phones
I am suppose to have unlimited texting but
Again I cannot text or call anyone that does not have an I phone
When I try to log in to at &it it says I cannot.
Brigitte morgan
I am on vacation in Amsterdam holland
And my phone says no service
I bought international plan
But I can only communicate with other I phones
I am suppose to have unlimited texting but
Again I cannot text or call anyone that does not have an I phone
When I try to log in to at &it it says I cannot.
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Re: Go phone prepaid cards
Hi @Christmas!
I can definitely help you out! No need to worry, rest assured I can answer all your questions and concerns! After this, you’ll know so much about GoPhone prepaid cards, you can come work with me! 
GoPhone plans let you pay by the minute, day, or month. Depending on your needs, we offer monthly, daily, and pay-per-minute plans tailored to your needs.
For instance, if you select the $30 monthly plan, it would require the purchase and use of a $30.00 prepaid card to cover your daughter for the month of service. The lower costing prepaid cards ($15.00, $25.00, etc.), are going to be geared more to the plans that we currently have that are on a daily or minute base. So if you’re going with the $0.25/minute plan, you can select the cards to fulfill the balance that you planning on using. You also have the option to “build” a balance to cover for multiple months of service or set up Auto Refill.
Hope this clears up a bit of the confusion! Let me know if you have any other questions, I’m certainly here for you if you need me! Take care!
Tim, AT&T Community Specialist
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Re: Exceeded data usage
Thank you kindly for the replies,
Pgrey how do I check what apps are using what data usage? (Sorry, I'm pretty much a beginner at things like this)
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Re: Exceeded data usage
http://www.macworld.com/article/2953139/ios/how-to-check-your-data-plan-usage-on-your-iphone.html
Let us know, if you want more tips on what you should and shouldn't backup, if you decide to do a reset.
For example, your app list you should take a snapshot of, and maybe email it to yourself or similar, but you don't want to just re-install the current apps, since this might re-enable the issue your'e trying to "filter out" by doing a reset.
*If this (or another post in this thread) fixes your problem/issue, please mark it as solved, and I'll tag it, to make it easier for others to find the answer(s). Thanks.
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Re: AT&T Messages foe Secondary line
Hello @c121592 !
Great question! You have come to the right place, and I will be more than happy to help!
In order to get AT&T Messages set up for your other device, you will just want to create a second Access ID. You can do this by giving a new ID secondary access to the account. Please check out our support articles Manage online access for your ID or accounts and Accept an offer for secondary online access for specific instructions!
Once you have your second account set up, you can set up AT&T Messages again!
Just let us know if you have any further questions or concerns. Thank you so much and have a great day!
Tim, AT&T Community Specialist
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Data Usage
Under settings on my phone it says cycle august8 to sept8 I ever used 553 mb of data. But on myatt billing widget it says I've used 4 something in data. Which of everything is correct? And why don't they match up?
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Change data before activating
Am I able to pre order a galaxy note 7 on the 300 MB plan and then right when it comes activate it to an unlimited family plan with no charge for the 300 MB plan
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Re: Change data before activating
You cannot order a phone unless you have an account and valid line to order it. You would have to pay for the service ($25 line fee and $20 data, plus tax and line activation fee of $40)
Why not just order on the existing plan?
I'm not sure what angle your trying, but it won't work. You will wind up paying full price, lump sum.
You are going to have to pay full price, so why not just order from Best Buy?
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Siri and data usage
Does siri use part of data usage? It seems like it does when I use it on my iPhone 6 to send a text where I use Siri.
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Re: Data Usage
Data reporting is not done in real time. The actual data use could have been hours, or even days earlier. Towers often report data back in 3 hour intervals during non peak hours.
Your phone and carrier may not record data in the same way due to rounding. Your phone independently records its data use and should be within a hundred mbs of the totals reported by your carrier towers. Your carrier makes an effort to include data used in a billing period in that billing period rather than start your next bill period already with a chunk missing. This often causes the complaint of "inflated use the last day of billing period."
The analogy I use to explain data use is, your data plan is like a checking account, your phone is like the checkbook and debit card. Purchases made during the day are not deducted from your checking account at the moment you write the check or swipe the debit card.
Each tower = a point of purchase.
ATT towers = debit card purchase, often recorded as 'pending' and will be deducted soon.
Partner towers = check, no way of knowing when it will be deducted. International roaming data can take weeks to be deducted.
The delay in towers reporting back to ATT computers is several hours. Partner towers take longer.
Just like your checking account, the data isn't reported back for several hours, often overnight, and then deducted from your data plan.
If you have an android phone, there is an option in settings to provide a warning and a cap. It has to be set slightly below your cap to be sure not to go over.
iPhone has to be manually reset each bill period to show data.
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Re: Siri and data usage
Yes, a tiny amount. If you send as iMessage that is also data.
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