Re: Need some help
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View ArticleRe: VERY slow LTE speeds randomly.
I was having a problem I'd describe similarly, I was seeing brief Internet drop-outs (which makes the Internet seem really slow when it happens a few times within a minute or two.) Like you I also...
View ArticleRollover data
The rolllover data plan as I understand it is so weak why not just let it all roll over just like you used to do with phone minutes?If it's not used its not costing anybody time or labor. Just let it...
View ArticleBlocked numbers
I wanted to block some numbers from my account and when I called customer service they told me to get smart limits so I did and I added the blocked number. But this morning I got a message from one of...
View ArticleiPhone 5s data usage uncontrolled
My son had tmobile service with his iPhone 4s for the past 8 months and the usage never went above 50-60% of his 1GB plan in any one month. Due to coverage issues in our area (hilly), I had to switch...
View ArticleRe: iPhone 5s data usage uncontrolled
Have you checked iTunes and app store from the settings app to make sure cellular data is restricted? Also check your Facebook app settings to restrict video autoplay to Wi-Fi only. Hope that helps!
View ArticleRe: Blocked numbers
You may be able to block that number yourself without "smart limits". Add that number as a contact and see if your phone's settings enables you to block that contact.
View ArticleRe: iPhone 5s data usage uncontrolled
You have the tools to diagnose this on the phone. Go to Settings/cellular and you can see by app how much cellular data was used. Just reset those statistics at the beginning of your billing cycle. You...
View ArticleRe: Blocked numbers
How did you receive the message? If it was an iMessage or other third party messaging app, smart limits can't block it.
View ArticleRe: Blocked numbers
Hi I’d be happy to help with your number blocking! This may be related to the device you are using. For example, you may still receive messages on an iPhone from a blocked number if the message is...
View ArticleRe: My Unlimited Data plan is being shut down daily by AT&T technicians in...
Hi there I’m sorry to hear that your data access has been limited. I’d be happy to help! It’s possible that your data speeds are being reduced once more than 5GB of LTE or 3GB of non-LTE data has been...
View ArticleRe: Problems when texting 086 Thai Cell number
Hi there I’d be happy to help with your calling issue! I would recommend trying the following: Remove the contact from the deviceErase all messaging threads to/from that numberClear call logs to/from...
View ArticleGalaxy S5 connection issues following 4.4.4 update
My Galaxy S5 has also not had WiFi connection problems until the update was installed. Now it flickers in and out when it is sitting in one spot in the house which has historically had a high-quality...
View ArticleRe: Email to SMS and Spam
Hi I’d be happy to help with the spam messages you have been receiving! I’d recommend sending us the details of the message by forwarding the entire message (along with the full header if it's an...
View ArticleRe: NO MOBILE NETWORK after today's update.
Hey there I’d be happy to help with your data connection! Please try the following: From the home screen, tap appsChoose SettingsTap WiFiDisable Smart Network Switch (clear any checkmark)Reboot the...
View ArticlePhone upgrade
I upgraded my phone yesterday from an iPhone 4s to a LG G3. During the process both my data and text plans were disabled.I spent hours with live chat, who was a very nice guy, but couldn't solve my...
View ArticleSAMSUNG galaxy 5s Bluetooth map
Is the at&t Samsung galaxy 5s compatible with Bluetooth map profile? Thanks in advance.
View ArticleRe: Phone upgrade
I'm shocked, because they always test phones before I leave the store.I'm not sure how they fixed your text plan, did they have you enter codes?Is the phone on a GoPhone plan or mobile share?
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